FAQ

A career operating system for keeping work evidence, reviewing roles, preparing application materials, and tracking outcomes. Master Resume is the source record for the rest of the workflow.

No. Dashboard, My Queue, Decision Engine, Resume, Tracker, and Network support the career record and the search around resume generation.

Active applicants, employed professionals, career switchers, students, veterans, and federal applicants can record real experience and projects. A polished resume is not required.

Open Master Resume. Upload a PDF or DOCX resume, paste work accomplishments or project notes, or add a role manually. Review and build the record before analyzing roles.

No. My Queue has Add Job and Decision Engine accepts a pasted job description.

Master Resume → My Queue → Decision Engine → saved packet → your Apply action → Tracker. You submit the application externally yourself.

No. It prepares documents, message drafts, and reminders. You submit applications and send messages yourself.

No. Both are preparation. The Apply action starts Tracker; it does not verify employer receipt.

There are Active Search, Career Record, and Getting Started views. Your preference or Automatic mode determines which you see.

It uses your current role and search activity within the last 30 days. A new record with no search history can stay in Getting Started even if a current role is present.

Yes. Settings → Preferences → Dashboard Mode offers Automatic, Active Search, Career Record, and Getting Started.

Queue momentum, packets, applications, career-record readiness, and useful next actions during a search.

Maintaining wins, projects, skills, and readiness while employed. Your other personal-product pages remain available.

A new account has little to summarize. Add work evidence in Master Resume and a posting in My Queue to begin. Empty counts are not a grade on your career.

No. It changes the view, not your career record, packets, or applications.

Yes. Keep roles, accomplishments, projects, skills, and credentials current so your next application does not begin from memory.

It asks What shipped, moved, or got fixed? Choose Save it to add your answer as a bullet on your current Master Resume role.

It needs a current role and career mode. It is hidden in other modes or after Nothing this week; a saved answer is shown instead of a fresh question that week.

One concrete line is enough. The weekly card accepts up to 400 characters. Describe a real action, scope, or outcome.

Choose Nothing this week. There is no streak to maintain and no reason to invent an accomplishment.

The card accepts one outcome per week. Add or edit other accomplishments directly in Master Resume.

Use I am looking again on the weekly card, or choose Active Search in Settings → Preferences.

Your structured roles, bullets, projects, skills, education, and credentials. It supplies evidence for many outputs instead of being one finished document.

Career intake offers PDF and DOCX. Use text-based files; scanned images may not yield usable text. Paste text or enter experience manually if extraction fails.

Yes. Paste relevant notes you want in your career record, then review what is extracted. You do not need to upload an entire document.

No. It uses text and files you provide, not automatic connections to workplace systems.

Uploaded or pasted material is parsed into staged sources for review. Choose Build Master Resume for your first intake or Add to Master Resume for later sources.

An import is pending. Open it, review the proposed data, and commit what you intend to add before relying on it for applications.

Yes. Use role editing and manual entry for titles, companies, dates, location, bullets, and other details. Correct AI-extracted content before using it.

Guidance about missing or thin details such as dates, scope, outcomes, or format-specific fields. They do not independently verify employment or achievements.

Do not invent one. Record true scope, tools, context, or outcomes you can support.

It asks questions and proposes improvements. Use the role-specific panel for one role or the general panel for broader work, then review changes.

Analysis requires saved work experience. A pasted source not yet built or committed may not supply it. Confirm roles appear in your record.

Hours per week, salary, supervisor details, and location. Add accurate details relevant to the posting; check agency instructions yourself.

Open Settings → Extension for the installation link. In the popup choose Connect to RaetOS and authorize your account.

The Chrome extension is offered for Chrome and supported Chromium browsers such as Edge and Brave. Settings shows whether Safari installation is available or Coming Soon.

On a detected individual job posting. General listings, application forms, or unsupported layouts may not show it.

Saves posting details to your account. It does not analyze, generate documents, or apply.

Try Capture Anyway in the popup and review the result in My Queue. You can also use Add Job manually.

Authorization may have expired or the page may need reloading after an extension update. Reconnect or reload as the panel requests.

The posting was recognized as already saved. Check My Queue before trying another capture.

Dismisses that posting locally. This is different from marking an existing Queue item Not pursuing.

Local capture history from this browser, not your complete account or application history.

No. It resets local extension history, counters, and dismissals. Account postings remain.

No. Detection varies by layout. It captures postings you choose, not inbox contents or automatic applications.

Settings → Security → Extension Access → Revoke. You can authorize again later.

Captured postings waiting for review. Tracker is the application record after you choose to pursue.

Yes. Choose Add Job and enter what you have. A useful description is needed for analysis; a title or URL alone may not be enough.

All, Captured, Analyzed, Applied, and Not pursuing, plus search and sorting. There is no separate Selected filter.

Compares the posting with Master Resume and saves analysis on that Queue item. Open Decision Engine for deeper review.

Check that a job description and saved Master Resume work experience exist. Read the error and correct missing input before retrying.

You decided not to move forward. Find these postings through the Not pursuing filter, not a separate Archive page.

Yes. Capture first and review in batches. Saved or analyzed counts are not applications.

The confirmation distinguishes unapplied and applied packets. An unapplied packet and its documents are removed with the posting; applied documents and Tracker are kept. Read it before removing.

The app recognized a duplicate instead of creating another copy. Search for that saved posting.

Role requirements, seniority, relevant evidence, gaps, and resume strategy against your Master Resume. It helps select evidence for a packet.

Yes. You do not need an extension capture first. Add a job URL if available; it is not required to mark a saved packet applied.

Guidance on how available evidence aligns with the posting. Review covered, partial, and missing requirements rather than trusting only a headline.

No. These are RaetOS guidance, not an employer's actual ATS score or hiring prediction. Match is 1–10 and ATS is 0–100.

Gaps or changes to consider before using the packet. Improve true evidence; do not invent qualifications.

Company, Market Value, Career Signal, and Employee Sentiment use web intelligence. Review source links when supplied; generated summaries and benchmarks are not guarantees.

Do not treat it as verified evidence. Focus on the posting and your own record, or retry later.

Yes. Review and adjust compiler selections before generating. Automatic selection does not replace your review.

It is a keyword-based estimate rather than a direct model score. Use it as a sorting aid, not proof.

Yes. Choose another supported format with the override. Its record requirements still matter.

Not necessarily. Role fit and format readiness are different checks. Missing record details can still block a format.

No. Materials are preparation. You submit and send externally yourself.

Chronological, Functional, Combination, Targeted, and Federal. The engine recommends one; you can override it.

When your work timeline and recent relevant roles tell the clearest story.

When transferable skills and evidence need more emphasis than job ordering, such as a pivot. It still requires real evidence.

When skill themes and the work timeline both matter.

Evidence selected and presented for one specific job description, not a universal resume.

No. It supports additional work detail. Read the agency's required fields, page limits, and attachment instructions yourself.

Yes. Generate another packet with a different format and use clear version names.

A role-specific package of job snapshot, analysis, resume, and supporting assets such as cover letter, interview prep, outreach email, and ATS text.

The resume and supporting cover letter, interview prep, and outreach email. Assets can fail individually; inspect what was saved.

Open Resume. Search company, role, packet name, or format, and use the format filter.

The shelf groups packets by whether they have a Tracker and whether that pursuit is active or closed.

Use clear names such as Company Role v1 and keep distinct generated versions when comparing formats or evidence.

Open the packet's asset tabs. Missing content offers Generate; existing supporting assets offer Regenerate.

Generate a missing asset separately. Copy useful generated content before leaving if saving failed; generated is not the same as saved.

Plain-text compiled resume content for pasted application fields. Use Copy ATS Text or Build ATS text if absent.

Resume offers Download PDF. Supporting tabs offer Copy and Download. Review every document before sending.

Do not assume it does. Saved packets preserve generated materials; return to Decision Engine and generate a new version to use updated evidence.

Yes, after confirmation. Its documents are removed while Tracker stays, so you lose the saved materials associated with that application.

Deleting from Resume keeps the posting so you can compile again. Removing a Queue posting can remove its unapplied packet; these are different actions.

Open Job & Apply in Decision Engine or Apply & Track in Resume creates Tracker when clicked. Submit externally yourself; RaetOS does not verify submission. Manual Tracker entry is also available.

Use Mark Applied in Decision Engine and add a link in Tracker later.

Applied, Interviewing, Offer, Rejected, and Closed. Update them when you learn the actual outcome.

Watching is now a flag usable at any stage, not a separate pipeline stage.

There is no separate Archive page. Not pursuing is in My Queue, closed/rejected applications remain in Tracker, and their packets remain in Resume.

Use Show/Hide closed on Tracker. Reopen a closed record to Applied if the pursuit resumes.

Recorded status, dates, and follow-ups. It suggests waiting, following up, preparing, or logging an outcome; it does not know employer intent.

No. Dormant is time-based momentum guidance after a long period without recorded movement. Record actual activity or outcomes yourself.

After contacting the employer, use Tracker's follow-up action. It records activity and resets the clock. A Network draft alone does not count.

No. Current follow-up guidance caps chases at two. Keep the record current; the guidance does not require you to contact anyone.

Record the interview date and stage, then review the linked packet's Interview Prep against your actual experience.

Link them from Network. The expanded Tracker record shows the contacts alongside activity.

No. RaetOS does not read inboxes. Log interviews, offers, rejections, and other outcomes yourself.

Connections with context and application links, grouped as Recruiter, Reference, Hiring Manager, or Other.

Choose Add Connection and Save the details. Use search and board/list views, then open a card or row to edit.

Yes. Use Linked Applications to link or unlink Tracker records. Links appear from both Network and Tracker.

Cold Introduction, Reconnect, LinkedIn Request, Referral Ask, Reference Request, Informational Interview, Application Follow-up, Post-Interview Thank You, and Status Check.

No. Select a saved contact or enter a recipient name and type in Compose. Add optional context to make the draft specific.

Message type, recipient name, and contact type are required. Picking a saved contact fills recipient details.

A selected contact's name, type, title, company, and notes, plus your optional context and available sender name, phone, and LinkedIn details. Review the result.

No. It returns an editable draft with Copy. Send it using your own email or messaging service; no inbox or sent-message history is maintained.

Packet outreach is generated for one role. Network Compose handles several relationship and follow-up situations with the context you provide.

No. Links describe relationships; stage changes belong in Tracker.

Follow-up is due, Interview tomorrow, and Outcome not recorded in Settings → Notifications. They use recorded Tracker activity and dates.

Use Send me reminders. Individual reminder-type switches let you disable a type without turning off the email channel.

Choose Morning, Midday, or Evening in your browser-detected local timezone. Scheduled reminders run on weekdays, not after 9pm; exact-minute delivery is not guaranteed.

Check the master toggle, type switches, eligible Tracker dates/status, and spam folder. A reminder needs a due action and delivery window.

When SMS is available, text controls require a US mobile number, verification, and separate reminder consent. The screen distinguishes enabled consent from delivery live.

No. Verification, profile phone details, and optional reminder consent are separate.

Only interview and follow-up reminders when text delivery is live. Outcome-not-recorded is not sent by text.

Turn optional reminders off in Notifications or reply STOP to a RaetOS text. STOP blocks texts to that number, including verification, until the messaging opt-out is resolved.

No. Take the action and record it yourself.

Carrier message/data rates may apply. Optional career reminder consent is not required to create an account.

Email/password, Google, or Microsoft. Complete verification and any two-factor challenge shown.

Terms and Privacy are public resources, available without signing in. Signup includes an acceptance checkbox. Signing in does not add a separate Terms review step.

You can read the Terms before creating an account. If you do not agree, do not complete signup. Existing users can export supported records or delete their account in Settings, subject to the existing confirmation and security checks.

Use Forgot password on the sign-in page. For Google/Microsoft account recovery, follow that provider's process.

Check the entered address/number, email spam folder, and resend option. Contact support@raetos.com if it persists; do not share passwords or codes.

Settings → Profile contains career/contact context. Preferences includes theme, default format, dashboard mode, and Tracker defaults.

No. Decision Engine can recommend differently for a posting, and you can choose another format.

Settings → Security → Two-Factor Authentication. Connect an authenticator, confirm its code, and save the recovery codes shown.

Use a saved recovery code at sign-in. Each works once; support cannot show the originals. Contact support if both methods are lost.

A trusted device can skip the prompt for 30 days. Forget trusted devices in Security to require a challenge at their next sign-in.

Yes. Settings → Security → Sign Out Other Sessions. Extension access can be revoked separately.

No. Google and Microsoft are identity-only sign-in, not Gmail or Outlook mailbox connections.

The Privacy Policy states it does not. Read Privacy for current collection, use, sharing, and retention disclosures.

Depending on the action: career evidence, job description, packet context, or contact/compose context. Share only permitted material and review outputs.

Do not assume a blanket no-training or zero-retention promise. Read Privacy and Security; provider handling depends on active terms/configuration. Identity-only sign-in is a separate issue.

Settings → Data & Privacy → Export Data downloads a ZIP with your Master Resume as text, your Tracker, Network and saved roles as spreadsheets (CSV), your resumes and packets as text files, and one complete JSON file. It is not a restore or import backup.

Your profile, Master Resume (roles, bullets, projects, skills), resumes, packets, generated documents, Tracker, Network contacts, and saved roles. Job posting text is left out because the company wrote it; the link and your own record of each role are kept. Passwords, login tokens and half-finished resume imports are not included.

Use Download PDF in the packet. Use supporting tabs for Copy/Download. The account export ZIP contains readable records and JSON; it is separate from the finished resume PDF.

After CLEAR confirmation, Queue postings not marked applied and not linked to a packet. It clears working postings, not the account.

After CLEAR confirmation, packets without a Tracker link. It is separate from deleting one packet and does not delete your account.

Yes. Settings → Data & Privacy requires your account email and DELETE confirmation. Export what you need first and read Privacy for retention exceptions.

Do not assume it. Privacy covers audit, security, backup, legal, and other retention exceptions. Ask privacy@raetos.com about your request or a separate institutional engagement record.

Passwords, employer secrets, private customer data or source code, regulated material, and anything you are not allowed to reuse.

privacy@raetos.com for access, correction, export, or deletion; security@raetos.com for security concerns. Never share authenticator or recovery codes.

Guide, FAQ, Contact, Privacy, Terms, Cookies, and Security and Trust are public and also linked from Settings → Resources. Support tickets require sign-in.

It shows Resources and Back to App instead of Sign In/Get Started so you can return without signing in again.

User Guide has short videos for selected features, alongside written instructions. Not every feature has a video yet.

Use signed-in Support for product/account tickets. Public Contact reaches RaetOS without sign-in: select the appropriate mailbox for general enquiries, partnerships, feedback, privacy, security, or account-access help.

Yes. Complete the required fields, select a RaetOS mailbox, and pass the security check. Contact sends the message and shows confirmation. If sending fails, your entered text is kept so you can retry.

Yes. Use the support form to submit a ticket for a product or account problem. Include what happened, what you expected, and any relevant error message.

Page, expected result, actual result, browser/device, and exact error. Include a screenshot if useful, with private information removed and no credentials.

support@raetos.com for product help, privacy@raetos.com for privacy requests, security@raetos.com for security concerns.

Keep useful content if saving failed. Check missing inputs, reload and reopen the record, then retry. If persistent, report page, role/packet name, and error to Support.